HOW TO REACTIVATE YOUR YMCA MEMBERSHIP

If you maintained your membership with us throughout the pandemic closing of our fitness facilities, you don’t need to do anything to reactivate your membership. As long as you have your membership card or the MDOC app on your smartphone, you will be able to scan in on May 26, our opening day!

If you cancelled your membership, but would like to reactivate, please email  membership@ymcastaff.org and our Welcome Center staff will reactivate your membership for you. There’s no need for you to come in, as the reactivation can be done by communicating via email or calling (513)932-1424 ext 184.We want this process to be simple, safe and streamlined.

If you arrive at the Y before you reactivate your membership, you will be directed to the Welcome Center. If the Welcome Center is closed, you can still come in to exercise one time while we get your membership reactivated! To make your return to the Y simple, safe and streamlined we recommend reactivating your membership prior to your first time back to the Y.

As promised, there will be no joiner fee for returning members for the first 60 days after we reopen.

Frequently Asked Questions about Membership and Registrations 

We know you have lots of questions about your YMCA membership, dues, and class registrations. If you have additional questions, you can email us at membership@ymcastaff.org and we will get back to you as soon as possible. 

To cancel your membership, please email membership@ymcastaff.org and state your request to cancel. Within 48 hours you should get a reply email confirming your membership cancellation. If you do not receive that confirmation email, please email again. You will need the confirmation email as proof of membership cancellation. 

To make reinstating your membership easier, there will be no joiner fee for returning members for the first 60 days after we reopen. We will do all we can to make this process as seamless as possible.

If you registered for a program or class for our Winter 2 session, you should have received a call from the director of that program. You have options.

1. You may choose a voucher and receive credit equal to 100% of the amount you spent on your Winter 2 program. If you choose to take a voucher, you will be able to redeem that on-line or at the desk. The voucher can be applied to any program by anyone in your family that is on your membership. Vouchers expire 1 year from the date of issue, so we recommend you use it as soon as possible.

2. You can choose a refund equal to 75% of the amount you spent on your Winter 2 program as we were unable to offer 6 weeks of that 8 week  session. 

3. You can donate the amount you spent on your Winter 2 program to the Y.  If you choose to donate that amount, you will receive a letter from the Y about your charitable donation for your taxes.

Yes, we will provide full refunds for any week of camp cancelled due to this pandemic.