HOW TO REACTIVATE YOUR YMCA MEMBERSHIP

If you maintained your membership with us throughout the pandemic closing of our fitness facilities, you don’t need to do anything to reactivate your membership. As long as you have your membership card or the MDOC app on your smartphone, you will be able to scan in.

If you cancelled your membership, but would like to reactivate, please email  membership@ymcastaff.org and our Welcome Center staff will reactivate your membership for you. There’s no need for you to come in, as the reactivation can be done by communicating via email or calling (513)932-1424 ext 184.We want this process to be simple, safe and streamlined.

Update: We've had some questions recently about our rejoiner fee policy. And based on member input, we've updated the policy. Any existing member who cancels their membership on or after March 1, 2020 through December 31, 2020 can rejoin (or reinstate their membership) with no joiner fee from now through Dec. 31,2020.  If needed in December, the Y will re-evaluate this policy.

Frequently Asked Questions about Membership and Registrations 

We know you have lots of questions about your YMCA membership, dues, and class registrations. If you have additional questions, you can email us at membership@ymcastaff.org and we will get back to you as soon as possible. 

To cancel your membership, please email membership@ymcastaff.org and state your request to cancel. Within 48 hours you should get a reply email confirming your membership cancellation. If you do not receive that confirmation email, please email again. You will need the confirmation email as proof of membership cancellation. 

Any existing member who cancels their membership on or after March 1, 2020 through December 31, 2020 can rejoin (or reinstate their membership) with no joiner fee from now through Dec. 31,2020.  If needed in December, the Y will re-evaluate this policy.

If you registered for a program or class that we cancelled because of COVID-19, you should receive a call from the director of that program. You have options to choose from for reimbursement.

1. You may choose a voucher and receive credit equal to 100% of the amount you spent on your program. If you choose to take a voucher, you will be able to redeem that on-line or at the desk. The voucher can be applied to any program by anyone in your family that is on your membership. Vouchers expire 1 year from the date of issue, so we recommend you use it as soon as possible.

2. You can choose a refund that reflects the number of classes that were cancelled due to COVID-19. . 

3. You can donate the amount you spent on your program to the Y.  If you choose to donate that amount, you will receive a letter from the Y about your charitable donation for your taxes.

Yes, we will provide full refunds for any week of camp cancelled due to this pandemic.

Thank you for retaining your membership during the time our fitness centers were closed due to the Covid19 pandemic. Your membership payments from March 17, 2020 through May 26, 2020 are considered a charitable donation. Download the letter you can use for your taxes here.