Frequently Asked Questions about Membership and Registrations During this Pandemic

We know you have lots of questions about your YMCA membership, dues, and class registrations. If you have additional questions, you can email us at membership@ymcastaff.org and we will get back to you as soon as possible. 

Yes. Your membership payments will be considered a charitable donation for the period when our YMCA fitness centers are closed.

To cancel your membership, please email membership@ymcastaff.org and state your request to cancel. Within 48 hours you should get a reply email confirming your membership cancellation. If you do not receive that confirmation email, please email again. You will need the confirmation email as proof of membership cancellation. 

To make reinstating your membership easier, there will be no joiner fee for returning members for the first 60 days after we reopen. We will do all we can to make this process as seamless as possible.

If you registered for a program or class for our Winter 2 session, you will soon receive a call from the director of that program. They will explain that you have options.

1. You may choose a voucher and receive credit equal to 100% of the amount you spent on your Winter 2 program. If you choose to take a voucher, you will be able to redeem that on-line or at the desk. The voucher can be applied to any program by anyone in your family that is on your membership. Vouchers expire 1 year from the date of issue, so we recommend you use it as soon as possible.

2. You can choose a refund equal to 75% of the amount you spent on your Winter 2 program as we were unable to offer 6 weeks of that 8 week  session. 

3. You can donate the amount you spent on your Winter 2 program to the Y.  If you choose to donate that amount, you will receive a letter from the Y about your charitable donation for your taxes.

Yes, we will provide full refunds for any week of camp cancelled due to this pandemic.